Overview
Need professional email support for your customers? At SOURCE, our Email Support Agents specialize in providing efficient and courteous email support to address customer inquiries and issues. Our Email Support Agents use their communication skills to ensure customer satisfaction and timely resolutions.
Roles & Responsibilities
- Customer Assistance: Provide professional and courteous email support to customers.
- Issue Resolution: Address and resolve customer issues and inquiries promptly and effectively.
- Information Provision: Provide accurate information about products, services, and policies.
- Data Entry: Accurately enter and update customer information in the CRM system.
- Follow-Up: Conduct follow-up actions to ensure customer satisfaction.
- Collaboration: Work closely with other support teams to ensure seamless customer service.
Qualifications
Education and Experience
- Degree: High school diploma or equivalent; Associate or Bachelor’s degree preferred.
- Experience: Minimum of 2 years of experience in email support or customer service.
Technical Skills
- Email Management: Proficient in using email management software and CRM systems.
- Data Entry: Strong skills in data entry and record keeping.
Soft Skills
- Communication: Excellent verbal and written communication skills.
- Customer Service: Strong customer service skills to interact professionally with customers.
- Problem-Solving: Strong problem-solving skills to address and resolve customer issues.
- Attention to Detail: Strong attention to detail to ensure accuracy in information provision.
How To Get Started
Ready to enhance your customer service with a dedicated Email Support Agent? Contact us today at hello@source-talent.com to discuss how our experts can help you achieve your business goals.
