Overview
Need real-time support for your customers? At SOURCE, our Live Chat Agents specialize in providing immediate assistance through online chat. Our Live Chat Agents use their communication skills to resolve issues, answer inquiries, and enhance customer satisfaction.
Roles & Responsibilities
- Customer Support: Provide professional and courteous support to customers through live chat.
- Issue Resolution: Address and resolve customer issues and inquiries promptly.
- Information Provision: Provide accurate information about products, services, and policies.
- Data Entry: Accurately enter and update customer information in the CRM system.
- Follow-Up: Conduct follow-up actions to ensure customer satisfaction.
- Collaboration: Work closely with other support teams to ensure seamless customer service.
Qualifications
Education and Experience
- Degree: High school diploma or equivalent; Associate or Bachelor’s degree preferred.
- Experience: Minimum of 2 years of experience in live chat support or customer service.
Technical Skills
- Chat Software: Proficient in using live chat software and CRM systems.
- Typing Speed: Strong typing skills with high accuracy.
Soft Skills
- Communication: Excellent verbal and written communication skills.
- Customer Service: Strong customer service skills to interact professionally with customers.
- Problem-Solving: Strong problem-solving skills to address and resolve customer issues.
- Attention to Detail: Strong attention to detail to ensure accuracy in information provision.
How To Get Started
Ready to enhance your customer service with a dedicated Live Chat Agent? Contact us today at hello@source-talent.com to discuss how our experts can help you achieve your business goals.
