Overview
Need expert technical account management? At SOURCE, our Technical Account Managers specialize in managing technical accounts and providing exceptional support to clients. Our Technical Account Managers use their expertise to ensure client satisfaction and successful technical implementations.
Roles & Responsibilities
- Client Communication: Maintain regular communication with clients to understand their technical needs and address concerns.
- Technical Support: Provide technical support and guidance to clients.
- Account Management: Manage client accounts, including contract renewals and billing.
- Issue Resolution: Address and resolve technical issues promptly and effectively.
- Reporting: Prepare and present reports on account performance and client satisfaction.
- Collaboration: Work closely with internal teams to ensure client needs are met.
- Upselling: Identify opportunities to upsell additional technical products or services to clients.
Qualifications
Education and Experience
- Degree: Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Experience: Minimum of 3 years of experience as a Technical Account Manager.
Technical Skills
- Technical Tools: Proficient in using technical tools and software.
- Technical Knowledge: Strong knowledge of technical products and services.
- Data Analysis: Strong skills in analyzing client data and performance metrics.
Soft Skills
- Communication: Excellent verbal and written communication skills.
- Relationship Building: Strong interpersonal skills to build and maintain client relationships.
- Problem-Solving: Strong problem-solving skills to address and resolve technical issues.
- Organizational Skills: Strong organizational skills to manage multiple client accounts.
How To Get Started
Ready to enhance your technical account management with a dedicated Technical Account Manager? Contact us today at hello@source-talent.com to discuss how our experts can help you achieve your business goals.
