Overview
Need expert technical support? At SOURCE, our Technical Support Specialists specialize in providing top-notch support to resolve your technical issues. Our Technical Support Specialists use their technical knowledge to assist your clients effectively.
Roles & Responsibilities
Support: Provide technical support to clients via phone, email, and chat.
- Troubleshooting: Diagnose and resolve technical issues.
- Documentation: Maintain detailed records of support interactions.
- Training: Provide training and guidance to clients on software use.
- Escalation: Escalate complex issues to higher-level support or development teams.
- Feedback: Gather client feedback and suggest improvements.
Qualifications
Education and Experience
- Degree: Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Experience: Minimum of 3 years of experience as a Technical Support Specialist.
Technical Skills
- Support Tools: Proficient in using support tools and software.
- Troubleshooting: Strong troubleshooting skills.
- Technical Knowledge: Broad technical knowledge of software and hardware.
Soft Skills
- Communication: Excellent verbal and written communication skills.
- Customer Service: Strong customer service skills.
- Problem-Solving: Strong problem-solving skills.
How to Get Started
Ready to enhance your technical support with a dedicated Technical Support Specialist? Contact us today at hello@source-talent.com to discuss how our experts can help you achieve your business goals.
